Refund & Cancellation Policy

OfficePilot is billed in Australian dollars, either monthly or yearly depending on the option you choose. When you subscribe, you’ll be charged the price shown at checkout, and your subscription renews automatically on the same date each month or each year until you cancel.

Payments are securely processed by Stripe. A receipt is emailed to you each time you’re charged.

If a payment fails, we’ll email you a secure link to update your card. If payment still can’t be collected after several retries, your subscription may be cancelled.

You can change your plan at any time from Manage subscription in your dashboard.

1. Upgrading: your new plan starts straight away. The price difference for the rest of your current billing period is added to your next bill, and your renewal date stays the same.
2. Downgrading: your current plan stays active until the end of your billing period, and the lower plan price applies from your next renewal. You won’t be charged anything on the day you downgrade.
3. Switching from monthly to yearly: you’re charged for the year straight away, minus a credit for the unused part of your current month, and your renewal date moves to that day.
4. Switching from yearly to monthly: your yearly plan stays active until the end of your current year, and monthly billing starts from then.

You can cancel your OfficePilot subscription at any time from Manage subscription in your dashboard. There are no cancellation fees or lock-in contracts.

Once cancelled:

1. Your subscription stays active until the end of your current billing period.
2. You won’t be charged again.
3. OfficePilot stops processing your emails when your subscription period ends, and our access to your connected inboxes and calendars is removed at the same time.
4. Your account data is permanently deleted 30 days after your subscription ends, so you can come back within that time without setting everything up again.

Want your data deleted sooner? Email hello@officepilot.au and we’ll delete it within 7 days. See our Privacy Policy for details.

Because OfficePilot is a digital service that starts working as soon as you subscribe, we don’t generally offer refunds for partial billing periods (monthly or yearly), unused time or change of mind once a payment has been processed.

We will review refund requests in circumstances such as:

1. Duplicate or accidental payments
2. Technical errors resulting in incorrect charges
3. Billing issues caused by system errors

If you believe you’ve been charged incorrectly, please contact us within 7 days of the transaction and we’ll look into it promptly. Approved refunds are returned to your original payment method.

From time to time we may offer promotions, such as a free first month of our Plus plan.

1. You’ll add a card at signup, but you won’t be charged during the free or discounted period.
2. Your subscription then renews automatically at the standard price for your plan and billing option.
3. You can cancel at any time before your first paid renewal and you won’t be charged.

Promotional pricing applies only for the period stated in the offer. Refunds for discounted periods follow the same refund policy above.

We’re continuously improving OfficePilot. While we aim to keep the service running reliably at all times, occasional updates, maintenance or temporary interruptions may occur. Brief interruptions don’t qualify for refunds, except where required by the Australian Consumer Law.

We may update this policy from time to time to reflect service improvements, legal requirements or operational changes. Updated versions will be posted on this page with a revised “Last updated” date.