Terms of Service

OfficePilot is an AI-powered email assistant that connects to your Gmail or Outlook account. Depending on your plan, it sorts incoming emails, drafts suggested replies and follow-ups for you to review, adds meetings to your calendar, prepares a daily Morning Briefing, alerts you to new customer enquiries, keeps a pipeline of your leads, and drafts reminders for overdue invoices.

The features included in each plan are shown on our pricing page. OfficePilot is provided on a subscription basis and may evolve over time with updates, improvements or feature changes.

OfficePilot is designed for business use.

You must be at least 18 years old to use OfficePilot. By using the service, you confirm that you have the legal authority to enter into these Terms, including on behalf of any business you represent.

OfficePilot is currently offered to businesses in Australia.

To use OfficePilot, you need to create an account. You agree to:

1. provide accurate and complete information;
2. keep your login details secure; and
3. take responsibility for all activity under your account.

Please notify us straight away at hello@officepilot.au if you suspect unauthorised use of your account.

You agree to use OfficePilot only for lawful purposes and in accordance with these Terms. You must not:

1. use the service for illegal, harmful, fraudulent or spam activities;
2. attempt to gain unauthorised access to our systems or other users’ data;
3. interfere with or disrupt the platform’s functionality; or
4. misuse integrations with third-party services.

You are responsible for the emails you send and the content of your connected accounts. To the extent permitted by law, you agree to cover any loss or cost we reasonably incur because of a claim caused by your breach of these Terms or your misuse of the service.

We may suspend or terminate accounts that breach these Terms.

OfficePilot uses AI to classify emails, generate suggested replies, follow-ups, price estimates and payment reminders, and suggest scheduling actions.

You are responsible for reviewing any AI-generated content before you send or rely on it, including any prices, estimates or amounts owed, and for checking any meetings added to your calendar. Drafts are based on the emails you receive and the details you add to your business profile, so please keep those details accurate and up to date. While we work to make outputs accurate and helpful, AI can make mistakes, and we don’t guarantee that every output will be accurate, complete or suitable for your purpose.

OfficePilot is a paid subscription, billed monthly or yearly depending on the option you choose. By subscribing, you agree to:

1. pay the fees for your selected plan, as shown at checkout; and
2. be billed automatically at the start of each billing period (monthly or yearly) until you cancel.

If we change our pricing, we’ll give existing subscribers at least 30 days’ notice by email before the new price applies. If a payment can’t be collected, we may suspend or cancel your access. Plan changes, free months and refunds are covered by our Refund & Cancellation Policy.

You can cancel your subscription at any time from Manage subscription in your dashboard. When you cancel:

1. your access stays active until the end of your current billing period;
2. you won’t be charged again; and
3. when your subscription ends, OfficePilot’s access to your connected accounts is removed, and your account data is deleted 30 days later, as described in our Privacy Policy.

Refunds are covered by our Refund & Cancellation Policy.

OfficePilot connects to third-party services such as Google (Gmail and Google Calendar) and Microsoft (Outlook). By connecting an account:

1. you grant OfficePilot permission to access the data needed to provide the service, as described in our Privacy Policy; and
2. you agree to comply with the terms of those third-party services.

You can disconnect an inbox at any time from your OfficePilot dashboard, or through your Google or Microsoft account settings. We are not responsible for the availability or performance of third-party platforms.

Your use of OfficePilot is also governed by our Privacy Policy, which explains what data we access, how we use it, and how you can request its deletion. We process your data only as needed to provide the service.

We aim to keep OfficePilot running reliably. However, the service may occasionally be unavailable due to maintenance, updates or technical issues, and we can’t guarantee uninterrupted or error-free operation.

OfficePilot may not correctly sort, label, draft for or alert you about every email, including new customer enquiries. It is there to help you, not to replace you checking your inbox, so you remain responsible for monitoring your emails, calendar and customer communications.

Subject to those rights, and to the fullest extent permitted by law, OfficePilot is not liable for:

1. indirect, incidental or consequential loss;
2. loss of data, business, revenue or profits;
3. outcomes resulting from AI-generated content that you choose to send or rely on;
4. emails, alerts, follow-ups or reminders that are missed, delayed or sorted incorrectly; or
5. calendar events that are added, missed or scheduled incorrectly.

Where our liability can be limited by law, it is limited to supplying the service again or refunding the fees you paid for the affected billing period. In any case, and to the extent permitted by law, our total liability to you for all claims relating to OfficePilot is limited to the fees you paid us in the 12 months before the claim arose.

We may suspend or terminate your access if you breach these Terms or if your account is involved in misuse or fraudulent activity. You can stop using OfficePilot and cancel your subscription at any time, and you can ask us to delete your account and data by emailing hello@officepilot.au.

We may update these Terms from time to time to reflect changes to the service or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date, and we’ll email you about significant changes. Continuing to use OfficePilot after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Queensland, Australia. You and OfficePilot agree to submit to the non-exclusive jurisdiction of the courts of Queensland.